Privacy Policy
Last updated: October 6, 2026
1. Overview
This Privacy Policy explains how South Media Group Ltd, operating DJ Request Pro ("we", "us", "our"), collects, uses, stores, and discloses personal information, in line with the Privacy Act 2020 (New Zealand). It applies to DJs who use DJ Request Pro and to Guests who submit song requests through it.
2. What we collect
From DJs
| Data | Why we collect it |
|---|---|
| Name, email, password | Account creation and login |
| Stripe account identifiers, subscription and payout status | Billing and paying out song request funds via Stripe Connect |
| Instagram handle, event name, branding, logo | To build your public client-facing page |
| Activity within the Service (requests received, accepted/declined, pricing set) | To operate the dashboard and, where enabled, provide analytics |
From Guests
| Data | Why we collect it |
|---|---|
| Song request details, optional name/table entered | To deliver the request to the DJ |
| Payment metadata (via Stripe) for paid requests | To process and, where applicable, refund a payment |
| Event/DJ identifier (which QR code was scanned) | To route the request to the right DJ |
| Basic device/IP information | Security, fraud prevention, and diagnosing technical issues |
We do not require a Guest to create an account or provide an email address to submit a song request.
3. How we use this information
- To operate the Service (routing requests, processing payments, running your DJ dashboard).
- To bill DJ subscriptions and process song-request payments and any approved refunds.
- For security, fraud prevention, and to enforce our Terms & Conditions.
- To respond to support requests and refund claims.
- Where you have opted in, to send service-related communications (e.g. trial ending, payment failed).
4. Who we share information with
We do not sell personal information. We share information with the following third parties strictly to operate the Service:
- Stripe — payment processing, subscription billing, and connected-account payouts.
- Supabase — our database, authentication, and backend infrastructure provider.
- Spotify (or a similar music catalogue API) — used only to search for song/artist metadata; no personal information is sent to this service as part of a search.
- Netlify — hosting for the DJ Request Pro website and app.
- Google (Google Analytics) — website usage statistics on our marketing pages and the DJ side of the app (see Section 8). Not used on Guest request pages.
Each of these providers processes data under their own privacy and security terms. We choose providers that maintain appropriate security standards for the type of data involved.
5. Where information is stored
Data is stored with our infrastructure providers (Supabase, Stripe), which may store or process data outside New Zealand. By using the Service, you acknowledge that information may be held or processed overseas by providers who are contractually and technically required to protect it to a standard comparable to New Zealand law.
6. Data retention
We retain account and request data for as long as an account is active, and for a reasonable period afterward to meet legal, accounting, tax, and dispute-resolution obligations (including the refund claim window in our Terms). A permanent record of trial usage (tied to an email address) is retained for at least 12 months to enforce our one-trial-per-account policy, even if the associated account is later deleted.
7. Your rights
Under the Privacy Act 2020, you have the right to access the personal information we hold about you and to request correction of it. To make a request, contact us using the details in Section 9. We will respond within the timeframes required by the Privacy Act.
8. Cookies and analytics
Our website and app use basic cookies or local storage to keep you logged in and remember preferences.
We use Google Analytics on our marketing pages (such as the home page, these Terms and this Privacy Policy) and on the DJ side of the app (sign up, log in and the DJ dashboard) to understand how many people visit, how they find us (for example, from Google Search or social media) and whether they start a free trial. Google Analytics uses cookies and collects information such as pages viewed, approximate location (city or region), device and browser type, and the website that referred you. It does not receive your name, email address, payment details or song requests, and we do not use it for advertising.
Google Analytics is not used on the pages Guests see when they scan a DJ's QR code to request a song.
You can block analytics cookies in your browser settings, or install Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout. Learn how Google uses this information at policies.google.com/technologies/partner-sites. We do not use third-party advertising trackers.
9. Contact / Privacy queries
For any privacy question, access request, or correction request: support.requestpro@southmedia.co.nz.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand) at privacy.org.nz.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to the Service or legal requirements. The "Last updated" date at the top of this page will change accordingly.